Fault information verification
Provide the model, years in service, symptoms and previous repair history. Add photos or a video of the issue.
After-sales Repair and Maintenance
Support after equipment enters service covers faults, condition checks and maintenance. Review the machine and symptoms, agree inspection, parts and costs, then check operation after repair and discuss routine care.
Connected support, from selection to everyday use
Connect operating feedback with repairs and routine care.
Start with the service you need. Existing-equipment repairs, parts and rentals can be requested directly.
What this service covers
Inspection and maintenance communication
Combine remote guidance for faults, repair, or on-site inspections, and communicate the repair items and parts.
Review and maintenance recommendations
After maintenance, check the relevant functions again, explaining daily cleaning, inspection of consumables, and usage precautions.
How the service works
Submit fault
Provide the nameplate, phenomenon, on-site conditions, and contact person.
Determine the inspection method
Communicate preliminary investigation, on-site or repair arrangement.
Confirm and repair
Explain inspection results, parts, and costs, and proceed after confirmation.
Review and feedback
Verify the maintenance content and operating conditions, and provide maintenance recommendations.
Information to prepare
- Device model, nameplate, and purchase or usage information.
- Fault photo video, time of occurrence, and operating conditions.
- Location, available inspection time, and existing maintenance records.
— FAQ
Can you directly determine which part needs replacement?
Combine symptoms and inspection results for verification. Do not determine replacement based on a single symptom.
Can other brand equipment be repaired?
You can enter the maintenance service for other brands of equipment. First, verify the brand, model, and source of the parts.