Pressure washer will not start: check the spark plug first
For diagnosing difficult starting, ignition faults, carbon deposits or spark-plug wear on petrol pressure washers.
Service support
Connected support, from choosing equipment to everyday use
From an initial call or WeChat enquiry through surveys, proposals and trials to handover, repairs and parts, our services support equipment selection and use. Customers can also enquire directly about other-brand repairs or rental.
Requirements and surveysProposals and trialsHandover and trainingMaintenance and rental
Service support
Start with the service you need and plan the next steps
Operating costs depend on suitability, training, supplies and diagnosis as well as purchase price. Selection, trials, training, parts and service information support ongoing use.
Pre-sale Equipment SelectionStart with a call, WeChat, photos or video so we can understand your cleaning tasks and identify equipment options. For complex soil, access or site requirements, a site survey adds the information needed for a proposal.
Cleaning-site SurveysCheck conditions that are difficult to assess by phone or photos. Review surfaces, soil, access, staffing and utilities to support a site-specific equipment proposal.
Cleaning Solution ConfigurationUse the consultation and survey to match cleaning tasks with equipment and staffing. Surfaces, soil, access and schedules affect machine and accessory choices. A site trial then checks whether the proposed setup fits.
On-site Equipment TrialsThe trial helps you choose equipment that fits your cleaning task. Try the proposed setup at your site and compare expected and observed results, access, handling and refilling before refining the configuration.
Equipment Handover and Operator TrainingAfter the equipment setup is agreed, handover and training help operators start using it correctly. Guidance covers the supplied machine, pre-start checks, cleaning, refilling, cleanup and routine care.
After-sales Repair and MaintenanceSupport after equipment enters service covers faults, condition checks and maintenance. Review the machine and symptoms, agree inspection, parts and costs, then check operation after repair and discuss routine care.
Repair Support for Other BrandsEnquire about repairs for existing equipment from other brands. We review the brand, model, construction, symptoms and parts sources, then discuss repair options where compatibility and repair conditions can be established.
Parts and Consumables SupplyMatch parts and consumables to daily use, maintenance and repairs. Check model, dimensions, connections and cleaning tasks before selecting replacements for worn components.
Cleaning Equipment RentalFor temporary projects, intensive cleaning or customers who prefer not to purchase, rental is an alternative. Match equipment and rental period to the site, with handover, training, maintenance and return arrangements agreed.
Custom solutionsCustomize systems by pressure, flow, cycles, mobility and protection.
Service knowledge baseReference videos cover spark plugs, air filters, carburettors and starting issues in a checking sequence.
Service-video knowledge base
Follow an orderly diagnostic sequence to help manage downtime.
These videos help customers and service staff assess issues. Before repair, confirm the model and safe fuel, electrical, water and equipment conditions.
Air-filter maintenance: restricted intake affects engine power
A dirty air filter can cause difficult starting, reduced power and unstable running. Clean or replace it according to usage.
Carburettor checks: fuel supply and blockage
If electronic ignition fails to start the engine, check carburettor fuel supply, blockages, installation seals and idle settings.
Carburettor installation
For repair, replacement and site-maintenance reference. Confirm fuel safety before installation.
Online service questions
Service enquiries begin with a professional checking sequence.
Online support can suggest basic checks for starting, spark plugs, filters and carburettors. Provide fault details; uncertain issues require further technical assessment rather than guessed instructions.
A consistent support process reduces repeated enquiries: first check power, fuel, water, filters and wear parts, then decide whether parts shipment, a site visit or replacement is required.
Submit a service questionRelated knowledge
Visit the knowledge centre
Equipment operation, care and fault-diagnosis knowledge
Follow maintenance steps by equipment and fault; stop dismantling and contact service for complex issues.
Planning cleaning equipment for hotels, offices and housekeeping companies
For hotels and commercial spaces, plan quiet-use vacuums, carpet cleaners, stone-care machines, escalator cleaners and consumables around noise needs, carpet/stone floors, lobbies, corridors, escalators and guest rooms.
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Pressure-cleaning applications: wall posters, road markings, equipment refurbishment and rust
Pressure, flow and nozzle combinations affect results. Match equipment and methods separately for wall posters, road markings, equipment refurbishment, coated roofing, rust and ship cleaning; suitability requires material and process assessment.
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Choosing a jetter for 50mm and 75mm pipes: property applications for J-1020D
The current source lists J-1020D at100bar（10MPa）,20L/min with a30m hose for property drainage, restaurant kitchens, building drains and small-pipe blockages. Confirm pipe, nozzle and site compatibility before selection.
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Configuring pressure-washing equipment in Zhuhai: assess the site before the model
Do not select pressure-washing equipment in Zhuhai by price alone. Confirm voltage, pressure, flow, water supply and protection before comparing 220 V, 380 V, petrol and high-flow options.
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Zhuhai hotel/office equipment: inspect the site before choosing the model
Zhuhai hotel/office selection should consider noise, training, consumable availability and material protection before vacuums, scrubbers, carpet machines and chemicals, not price alone.
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Zhuhai drain equipment: inspect the site before choosing the model
Zhuhai property drain selection should consider diameter, length, bends, blockage and nozzle combination before comparing J-1020D, J-1730H and J-2050H, not price alone.
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Zhuhai municipal and estate road sweeping: assess the site before selecting equipment
For Zhuhai municipal and estate road sweeping, assess leaves, dust, hopper capacity and refill routes before comparing sweepers, enclosed-cab sweepers and pressure-cleaning equipment. Price alone is insufficient.
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Zhuhai property garage cleaning: assess the site before selecting equipment
For Zhuhai property garage cleaning, assess ramps, parking bays, tyre marks and night work windows before comparing walk-behind, self-propelled and ride-on scrubber-dryers. Price alone is insufficient.
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